At TabLinks we want you to be satisfied with your purchase. This Returns Policy outlines your rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for online purchases of electronics from [yourwebsite.com]. It applies to both faulty and non-faulty items.

Cooling-Off Period for Non-Faulty Items

  • You have a legal right to cancel your order for any reason within 14 calendar days from the day after you receive the goods (or the last item in a multi-item order).
  • To cancel, notify us within this period by:
    • Emailing  Tablinksuk@gmail.com
    • Using our online returns portal at tablinks.co  .
    • Calling 07388469090.
  • After notifying us, you have an additional 14 calendar days to return the item to us.
  • Items must be returned in their original condition, unused, with all original packaging, accessories, and any free or promotional items included with the order.
  • You are responsible for return shipping costs unless we failed to inform you of this responsibility at the time of purchase. We recommend using a trackable service and retaining proof of postage.
  • We will issue a full refund, including standard delivery costs, within 14 calendar days of receiving the returned item or proof of return (e.g., a certificate of posting).
  • Refunds will be processed to the original payment method. If you chose premium delivery, the difference between standard and premium delivery costs is non-refundable.

Exceptions to the Cooling-Off Period

The 14-day cooling-off period does not apply to:

  • Sealed computer software, CDs, DVDs, or other media where the seal has been broken.
  • Items personalized or custom-made for you (e.g., engraved electronics).
  • Digital downloads (e.g., software) if the download has started with your consent and acknowledgment that you lose the right to cancel.
  • Sealed items with hygiene seals (e.g., earphones) if the seal is broken.

Faulty or Misdescribed Items

  • Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if an item is faulty, not as described, or not fit for purpose.
  • Within 30 days of receiving the item: You can reject the item and request a full refund. We cover return shipping costs.
  • Within 6 months of receiving the item: You are entitled to a repair or replacement. If neither is possible, you may request a refund (we may deduct for use if applicable). We cover return shipping costs.
  • After 6 months: You must prove the item was faulty at the time of purchase to claim a repair, replacement, or refund. We may assist with warranty claims through the manufacturer.
  • Contact us at Tablinksuk@gmail.com to report a fault and arrange a return.

How to Return an Item

  • Notify us of your intent to return within 14 days (for non-faulty items) or as soon as possible (for faulty items).
  • Package the item securely, preferably in its original packaging, including all accessories and documentation.
  • Use the prepaid return label provided (if applicable) or send to: Tablinks ltd , 9 Electric avenue , SW9 8JY, London.
  • Retain proof of postage. We are not responsible for items lost in transit without proof.
  • Once received, we will inspect the item and process your refund or replacement within 14 days.

Additional Goodwill Policy

In addition to your legal rights, we offer a 30-day goodwill return period for non-faulty items, provided they are unused, in original packaging, and in resalable condition. Refunds under this goodwill policy may be subject to a restocking fee of up to 20% if the item is not in its original condition.

Contact Us

For returns inquiries, contact: TabLinks
9 Electric avenue ,SW9 8JY , London
Email: tablinksuk@gmail.com]
Phone: 07388469090